About Us We established our business in 1986, in New York City's own Greenwich Village. Our Retail Shop is currently located at the beautiful Resort Beach in Ocean City, Maryland. We continue to offer the most current and innovative products on the market. It has been loyal and faithful customers that have contributed to our success. We hope you continue shopping with us. Customer Service is our guarantee. Money-Back Satisfaction Guaranteed! You must be 100% satisfied with any product purchased, or we will gladly exchange it or refund 100% of the purchase price. Guaranteed. 30 day money back guarantee for purchase price of merchandise Largest selection available Products conveniently shipped right to your doorstep. Mouse Over to "Enter" Customer Service We are committed to customer satisfaction from order to delivery with each purchasing experience.   > Return Policy   > Shipping Information   > Contact us   > Credit Card Guarantee   > Online Security   > Privacy Policy Return Policy 30 Day Return Policy Your complete satisfaction is important to us. If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price of the merchandise within 30 days of the purchase date. Please include the reason for the return, so we may better serve your needs in the future. Sorry, shipping & handling charges are the buyers responsibility and are not included in the refund nor the exchange. When a customer has qualified for free shipping on orders over $100 and the returned merchandise falls below $100, a flat rate shipping and handling of $7.95 will automatically be applied or should the weight of merchandise exceed 10 pounds, cust will be charged back the exact amount of shipping & handling costs. We offer this 100% satisfaction guarantee for the first 30 days after the purchase date of your order. If you need to Return You must have a Return Authorization(RA) number before returning any merchandise to us. You can request a RA online by sending an email to RA Request Click here to request a RA Once you have provided us with the appropriate information, we will contact you by email with an assigned RA number within 48 hours. The following are our Return Shipment Policies: All of our products comes with a full 30 day money back guarantee. ALL merchandise purchased, must be inspected upon receipt. Any errors, lost or damaged items or exchanges must be reported within 5 days of receipt or lack of receipt, there is a $5.00 reshipping charge for orders less than 2 lbs and over 2 lbs will be calculated. Provide the reason for the return. The customer will be responsible for the shipping costs for any returned or exchanged merchandise. The shipment tracking number will be used to determine "date received". Defective product must be in original factory carton with all original packing materials Returns must be shipped freight prepaid by customer. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. Return Authorization numbers are good for ten (10) days only. Any products returned after the expiration date will be refused. If you return an item that has been used in anyway, it will be shipped back to you and you will be charged for the return shipping & handling charges. Cancellation Policy Because we process orders in "real time" and begins fulfillment right after an order is placed, once an order has been submitted it cannot be changed. Any merchandise ordered and then refused or not picked up from local carrier after we have shipped in good faith, the customer will be responsible for the shipping charges and a restocking fee of $10.00. Additionally, the customer will be responsible for reshipping charges should the customer not provide sufficient information when merchandise is shipped and returned from the carrier as "need apartment #" or incorrect address of any kind. Gifts may be returned within 30 days of the purchase date in accordance with our Return Policy. Credit Card Guarantee We accept Visa, Mastercard, American Express and Discover cards. Your credit card will only be charged for merchandise you have ordered plus shipping & handling charges. Under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, please notify your credit card provider in accordance with its reporting rules and procedures. Shipping Information All our products are shipped right in front of your door. You must report missing shipments within 7 days of shipment confirmation and tracking notification. We will not be able to assist you should you report missing shipments after this time. Get FREE GROUND SHIPPING on U.S. orders over $100.00 (some restrictions do apply-*must be within the continental US and does not apply to Alaska, Hawaii, Puerto Rico, Guam and The Virgin Island). For a limited time only! If your order is below $100.00 we normally charge a $7.95 flat shipping & handling rate to anywhere in the continental United States, not including Alaska, Hawaii, Puerto Rico, Guam and The Virgin Islands, your shipping will be calculated at $9.95 less than $100.00. Customers may incur a $10.00 rush fee for speedier rush shipments. The customer is responsible for shipping charges other than UPS ground (charges for UPS.com ground are previously discussed over $100 and less than $100). **If merchandise is returned for a bad address or insufficient address information and we need to reship your merchandise, the customer will be responsible for a reshipment charge. The charge will be a $5.00 or more (weight of merchandise and service area will determine) reshipment charged billed to your account and does not apply to international orders. Additionally, some overweight or over sized packages may incur an extra shipping & handling charge. Missing shipments must be reposted within 7 days of shipment confirmation and tracking confirmation. Should you report missing shipment after 7 days, we will not be able to assist you. After your item has been packaged your package will be delivered via Standard Ground (3 to 8 business days *weekends not included* from the day it leaves our warehouse) using one of our partner carriers, depending on order value and destination and item availability: FedEx®, UPS, USPS Priority Mail®, or private Freight Forward for oversize shipping. Alaska and Hawaii shipping cost to be calculated later, Puerto Rico, Guam and The Virgin Islands shipping cost to be calculated later. International Shipments On International Orders - there is a $100.00 (U.S. Dollars) minimum order requirement for all international orders, this does not include shipping cost (shipping & handling charge shall not be less than $7.95), nor the insurance cost. Please remember that shipping & handling and insurance cost may vary by destination, weight, and size of package. If the U.S Post Office does not allow insurance to your destination, we will not be able to ship to that country. Also, we will not ship fragile items out of the U.S.A. We will ship via the most economical carrier available. Please email for a quote. Canada, United Kingdom, France, Australia Orders - Shipping (shipping & handling charge shall not be less than $7.95) and Insurance to be calculated later, with no minimum order requirement. Applicable taxes and duty will apply However, some over weight or over sized packages may incur an extra shipping charge Click here for Currency Converter When do we Ship? We ship 5 days a week, Monday through Friday. Contact us   Complete the form below if you would like to contact us Your Name Your Email Address Phone Number Comments Contact us information Office Location   Hours   E-mail: Pandora's Box 401 S. Baltimore Avenue Ocean City, Md. 21842 Email: pandorasboxoc@yahoo.com   11 am-6pm EST Monday-Friday   info@pandorasboxoc.com Online Security SECURE ORDERING GUARANTEE We have the most confidence in our secure online ordering system. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels across the Internet. We Guarantee that every order placed from our portal will be 100% safe. This means you pay nothing if unauthorized charges are ever made to your credit card as a result of shopping at our store. Privacy Policy We are committed to protecting your privacy online. We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status.